Help
Shipping and Returns
How orders and pre-orders reach you, and what happens if something isn't right.
This page is a placeholder.
The real policy hasn't been written yet. Nothing here is a commitment or a legal term.
Where we ship
To be written: countries and regions served.
Shipping rates and times
To be written: rates in CAD and typical delivery times.
Pre-orders
To be written: when pre-ordered Lumis are dispatched, when payment is taken, and what happens if a launch is delayed.
Mixed orders
To be written: pre-orders and in-stock items are checked out separately; explain how each ships.
Returns and refunds
To be written: return window, condition, how refunds are made, and cancellation of pre-orders.
Damaged or faulty Lumis
To be written: how to report a problem and what we'll do.